INTERNATIONAL CUSTOMERS

international returns are at the customers own expense. on your parcel please state ‘return of goods’ on the customs declaration form which is provided by the local post office or the courier you choose to return your items with. failure to do this will result in you being liable for the customs costs. return the item(s) back to us to the below address:

SIMMI Returns

Unit 10 Prospect Business Park

Langston Road

Loughton

Essex

IG10 3TR

United Kingdom

follow the simple steps below to return/exchange your item(s).

on your returns slip, please select the items you would like to return,

tell us why you would like to return your item using the reason key listed on the form.

enclose your returns form inside the parcel before sealing your parcel (please ensure you obtain a proof of postage until your refund has been processed).

things to note (for all customers):

please can all customers ensure that they obtain their proof of postage in case there are any issues with your delivery back to us.

please allow up to 7 working days for your return request to be processed.

once your order has been refunded, you will receive a confirmation email.

all refunds will be refunded at the original purchase price using the original method of payment.

delivery costs are non-refundable.

if you are an international customer, you must make sure the parcel states ‘return of goods’ and that the relevant customs and declaration forms are filled in.

please check with your chosen return courier that a custom entry fee will not be charged for the return of goods.

for all orders returned via FED-EX £21.00 will be deducted from your total refund amount for the ancillary charge issued by the courier.

if you wish to avoid this, we recommend choosing an alternative courier.

INTERNATIONAL EXCHANGES

unfortunately we currently do not offer any exchanges for international orders at this moment. please check our size guide and product description(s) before placing an order. if you have any other item specifics you would like to know, please contact us here before making a purchase. if you have received an order and would like to change this for a different size/colour you will have return the item at your own cost and place a new order online. when returning your item, please ensure that you have filled in a custom declaration which is provided by the local post office or the courier you choose to return your items with. the parcel must state that this is a ‘return of goods to sender’. failure to do this you may be required to incur any custom charges which will be deducted from your returns. if you have any further questions in regards to international exchanges please contact us here.